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Lu Kong

Assistant Professor
kongl@usf.edu 
Campus: Sarasota-Manatee
Room: C214C
Phone: 941-359-4669

Lu Kong is an assistant professor in the Muma College of Business at the University of South Florida’s School of Information Systems. Her teaching interests include operations management, quality management, data analytics, and business modeling.

Kong’s research broadly centers on operations management, with specific focuses on healthcare operations, nursing home management, online retail platforms, and social media platforms. She employs empirical research methods to address questions with both theoretical and practical significance. Her work has been published in leading journals including Manufacturing & Service Operations Management, Production and Operations Management, and Service Science.

She earned her PhD in Operations Management and Master’s in Hospitality Administration from Cornell University.

Teaching

• Data Analytics for Business; Undergraduate
• Business and Economic Statistics II; Undergraduate
• Operations Management and Quality Enhancement; MBA

Research

• Hu, K., Kong, L., Jia, Z., 2025. Supplier Selection Criteria under Heterogeneous Sourcing Needs: Evidence from an Online Marketplace for Selling Production Capacity. Production and Operations Management. 34(2), pp.168-186.

• Kong, L., Hu, K., Verma, R., 2022. Service Chains' Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry. Manufacturing & Service Operations Management.24(6), pp.3099-3116.

• Kong, L., Hu, K., & Walsman, M. (2021) "Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the US Older Adult Care Industry," Service Science, 13(4), 258-274.

• Kong, L., Sadatsafavi, H., & Verma, R. (2019) "Usage and Impact of Information and Communication Technologies in Healthcare Delivery," Service Science, 11(3), 172-188.

• Aksoy, L.,Alkire, L., Kandampully, J., Kemppainen, L., Kong, L., and McClelland, L. (2020). "The Role of Service Firms in Societal Health: The Case for Symbiotic Value," Journal of Service Management, 31(5), 1041-1058.